One thing that truly sets a great Chatsworth landlord apart from the rest is going the extra mile to make move-in as easy as possible for your tenant. In this regard, it is imperative to welcome your tenant to their new rental home and greet them with the essential information they’ll need to achieve a perfect transition. By providing move-in tips for your tenants, you can start to build positive relations and good communication from day one and show that you care about your tenant’s comfort and well-being. When a tenant sees that their landlord really concerns about them, they will make much more effort into keeping their rental home clean and in good condition. It’s a win-win!
Send a Welcome Letter
When tenants move into a new rental home, there are several aspects that they need to know to settle in right away. But sometimes, in the hustle and bustle of the move, small things can get lost. For this reason, it is a good idea to prepare a welcome letter for your tenant with the vital information they will need.
To give an instance, lots of tenants need to set up utilities in their name when they move into a new rental home. This is information that could demand from them some time and hardship to seek out alone. Rather, include a list of the local utility providers and their contact information in your welcome letter. You may also note which day garbage pick-up falls on and any other information that is necessary. Providing this information to your tenant is a little deed that they will truly appreciate.
It’s also imperative to put a move-in checklist where the tenant can document the property’s current condition. This is helpful to refer to at the end of the lease when you’re preparing the home for the next tenant, and it will make your tenants feel protected that their deposit won’t be charged for damage that they didn’t cause.
It’s In the Mail
Another vital element a tenant will need to know is how to acquire a mailbox key, if one is not available, and where the mailbox is located. While some properties have mailboxes installed in the yard, others may have locked mailboxes situated across the street or even at a distance from the rental property itself. To avoid missing out on this crucial information, include it in your welcome letter so that your tenant doesn’t have to waste time hunting information about the mail delivery service at their new address. Even better, think about including the website for the US Postal Service’s address change tool. Even though your tenant will most likely be able to get this information themselves, why not show them that you are thinking about their needs even before they ask?
Getting In Touch
In spite of all, if your lease documents don’t already mention it, don’t forget to discuss in detail how your tenant can approach you, what the expected response time is, and how they should pay rent and report maintenance issues. Even though you incorporate these instructions in your lease, it is advisable to copy them into your welcome letter as well. Lease documents can be intimidating for some tenants since they don’t know where to look or how to read them. In fact, it is best to have information tenants will usually need in more than one place for quick reference. Tenants are far more likely to go along with your communication preferences and pay their rent on point when they know what to do and can properly comprehend the expectations.
Because move-in day can be chaotic, it is advisable to mail your welcome letter and information at least a week before the day comes. In that manner, your tenant will have more time to read the information and get settled in their new rental home more quickly.
Superb tenant relations are a fundamental component of effective property management. However, it might be time-consuming that prevents you from doing other things. Why not let the Chatsworth property management professionals do it for you? At Real Property Management West San Fernando Valley, we make tenant relations a top priority. To learn more about this and the other great services we offer, contact us online today!
We are pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the Nation. See Equal Housing Opportunity Statement for more information.