Tenant Move In and Move Out

Real Property Management is happy to welcome you to your new home. Here are a few items to help ensure a successful stay.

Moving In

• Your leasing agent will provide a Resident’s Manual with all of the information you need to enjoy and care for your new home.
• You will also receive an Inventory and Condition form to document the move-in condition of the property.
• Please go through your new home as you complete this form, being sure to take pictures of anything you note, and email the form and photos back to us within 5 days of your move in.
• Remember, this form stays in the leasing department, so if you see anything that needs maintenance in this process, please submit a separate maintenance request through your tenant portal.

We want you to enjoy your new home and will work with you to ensure the property is well-maintained. Let’s take a moment to review RESIDENT & OWNER RESPONSIBILITIES.

• TENANTS are responsible for keeping the property clean and tidy, setting up UTILITIES in their name, caring for the LANDSCAPING in the lawn and yard, completing minor and seasonal MAINTENANCE such as changing light bulbs, furnace filters, and refrigerator water filters, and COMPLYING with local, state and HOA property codes, laws, rules and regulations.
• OWNERS are responsible for ensuring that the rental property is CLEAN, SAFE AND READY for occupancy. RE-KEYING all doors leading to the outside for security, COMPLYING with state and federal laws pertaining to required detectors in the home, and, if applicable, providing residents with a copy of the HOA or other rules.

Paying Rent
Your leasing agent will provide you with a login to your private resident portal, where you can pay rent each month via a checking account or your debit or credit card. You can also set up automatic recurring payments to ensure on-time payment and peace of mind.

Resident Club
When you pay rent online, on time, you are eligible for the Real Property Management Resident Club, where you can save hundreds of dollars a month on items you purchase every day. Simply sign up with the link after paying online.

Requesting Maintenance
When maintenance or a repair is needed, simply log in to your online portal or call our maintenance hotline to submit a ticket.

Moving Out
When it’s time to move, Real Property Management rewards residents for on-time rent payment and taking care of the property by offering a payment history and letter of recommendation upon request. This can help you in your effort to purchase a home or in renting your next home.

Resident Manual
Your leasing agent will give you a Real Property Management Resident Manual with more information on all of these items and more. Please keep this manual handy for easy reference throughout your stay.

Thank you for choosing Real Property Management—we hope you enjoy your new home

Moving Out

We at Real Property Management hope you have enjoyed your stay. Now that it’s time to move on, please follow these guidelines to ensure a smooth transition:

• First, it is important that you do everything necessary to return the property in GOOD, CLEAN CONDITION.
  • Remove all personal items and trash from the home and yard.
  • Clean all appliances thoroughly, including the microwave, range hood, inside of refrigerator, etc.
  • Clean sinks, cabinets, and drawers.
  • Have the carpeting professionally cleaned
  • Wash non-carpeted floors, removing any stains or marks.
  • Wipe down walls, especially around light switches, hallways, doors, and baseboards.
  • Clean all windows, secure all screens, and remove cobwebs inside and out.
  • Clean and disinfect the bathrooms thoroughly.
  • Repair, or have repaired, any damage that you or your pets may have caused.
  • If you are responsible for the lawn care: Mow, trim, and remove debris from the yard.
  • Make arrangements to have your trash picked up before you discontinue service.
  • Do not leave trash and garbage in the recyclable cans or on the premises.
  • Your agent can provide you with a more comprehensive checklist upon request.
• After you’ve ensured the property is in good, clean condition, ON THE LAST DAY OF YOUR LEASE AGREEMENT:
  • Make sure you schedule all utilities to be taken out of your name.
  • Completely vacate the property with all belongings.
  • Turn in the keys in to our office by noon on the final day.

Once you’ve moved out, you’ll be wondering about the SECURITY DEPOSIT

The Residential Lease Agreement signed at move- in explains the agreed refund procedure and how to avoid incurring additional charges.

You will not be charged for ORDINARY WEAR AND TEAR, meaning the natural and gradual deterioration of the property over time that results from a tenant’s normal use of the residence. For example, carpeting and paint wears out in the normal course of living, no matter how careful the tenant.

However, fees will be incurred for DAMAGE BEYOND ORDINARY WEAR AND TEAR. This may include damage caused by:

• NEGLIGENCE, when something should have been done to prevent the damage
• FAILURE TO WARN the owner of a problem which led to greater damage
• ABUSE OR MISUSE of the property if the tenant knowingly or deliberately mistreats the property, or uses it for the wrong purposes, or changes the property without approval, such as painting.
• ACCIDENTAL damage that occurs by mistake. Even though the tenant didn’t purposely damage the property, the tenant is still responsible for the cost of accidental damage.

The extent of the damage, the length of residence and the character and construction of the building are all considered when determining what is ordinary wear and tear and what is not.

In general, it will be less expensive if you take care of your own damages than if you allow them to be fixed professionally and withheld from the security deposit.

We hope this has answered your questions regarding the move out process and that you have enjoyed your stay.

We at Real Property Management wish you all the best in the future.

Put our experienced team and proven process to work for you. Call Real Property Management West San Fernando Valley at 818.727.0100 today!